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About Mitel
Mitel is a global provider of business communication solutions, including phone systems, collaboration software, and contact center solutions. It was founded in 1973 and is headquartered in Ontario, Canada with operations in over 100 countries.
The company's goal is to provide businesses with effective communication tools to help improve productivity, enhance customer service, and reduce costs. Mitel offers a wide range of solutions, from small business phone systems to enterprise-level unified communications platforms.
Products and Services
Mitel's product offerings include cloud and on-premises phone systems, contact center solutions, and collaboration software. These solutions are designed to cater to the communication needs of businesses of all sizes across various industries, including healthcare, finance, education, and government.
One of the company's flagship products is the Mitel MiCloud Connect, a cloud-based phone system that allows businesses to communicate and collaborate from anywhere using any device. The system is easy to set up and provides advanced features such as video conferencing, analytics, and unified messaging.
Mitel's contact center solutions are designed to help businesses manage customer interactions across multiple channels, including phone, email, chat, and social media. The company's collaboration software enables teams to communicate and collaborate in real-time, regardless of their location.
Customer Support
Mitel has a robust customer support system to ensure that businesses receive the help they need when they encounter issues with their communication systems. The company's technical support team is available 24/7 to assist customers with any questions or concerns they may have. Additionally, they have a broad network of authorized partners and service providers in various regions that can provide local support.
Recent Developments
In recent years, Mitel has made significant acquisitions and partnerships to expand its product offerings. In 2018, Mitel acquired ShoreTel, a leading provider of cloud-based phone systems, to strengthen its position in the unified communications market. In 2020, they partnered with RingCentral to offer a more extensive range of cloud communication solutions.
Conclusion
Mitel is a global leader in business communication solutions, providing a wide range of solutions designed to meet the needs of businesses of all sizes. The company's commitment to innovation and customer support ensures that they continue to provide valuable services to businesses around the world, helping to enhance productivity, increase efficiency, and improve customer satisfaction.