Southwest Airlines reviews Online customer reviews tend to agree with Skytrax's assessment. According to the 2022 Airline Quality Rating report, Southwest was ranked as the No. 1 airline in 2021 and 2020. In addition, Southwest had the second lowest consumer complaint rate in 2021.

What entertainment and connectivity does Southwest® offer? Our Inflight Entertainment Portal features a flight tracker1, texting2, movies, TV series on demand, and live TV3 - all for free! Or purchase internet for $8 per device from takeoff to landing (free for our A-List Preferred Members and Business Select Customers).

Each seat now features a 60-watt USB-C port, as well as a 10.5-watt USB-A port, perfect for charging two devices simultaneously. Note that you won't find any traditional power outlets on the jet. Historically, Southwest's jets had no power outlets or USB charging ports.

$8 Internet Go online to check email, browse social media, or snag a dinner reservation for just $8 (free for our A-List Preferred Members and Business Select Customers) per device from takeoff to landing.

Southwest® is known for our legendary Hospitality and world-famous Culture where People come first. This philosophy has defined us from day one as a reflection of the life and Leadership of our President Emeritus Colleen Barrett, the original architect of Southwest's Culture. Her influence continues today.

Southwest Airlines' business model is based on extremely efficient operations, low-cost pricing, and innovative logistics solutions. Furthermore, their strategy also includes a deep focus on customer experience and looking ahead.

To access free movies from your mobile device or tablet, download the Southwest® app from the Google Play Store or Apple App Store before your flight. Access in the Inflight Entertainment Portal to stay connected in the clouds. service only allows access to iMessage and WhatsApp (must be downloaded before the flight).

Also, note that the SWA WiFi is not a secure network, so be careful and save your sensitive communications and files for a secure location. Or use VPN.

New Power Ports Unfortunately, the power ports are only being installed on new aircraft; this means that current aircraft in the fleet will not see power installed anytime soon, and since the vast majority of the fleet is older model aircraft, your next flight will likely not have power capabilities.

TV and movies are free, but you do need to bring your own device to watch. There are no screens built into the seats on Southwest planes. Make sure you download the Southwest app on any phone or tablet before the flight.

TV and movies are free, but you do need to bring your own device to watch. There are no screens built into the seats on Southwest planes. Make sure you download the Southwest app on any phone or tablet before the flight.

All in all, 22% of airline customers in the United States use Southwest Airlines. That means, of the 77% who know the brand, 29% use them. How loyal are the customers of Southwest Airlines? Around 18% of airline customers in the United States say they are likely to use Southwest Airlines again.