Customers can now order pet products for on-demand delivery through the DoorDash app or website in addition to the Petsmart.com website for same-day delivery powered exclusively through DoorDash Drive, DoorDash's white-label fulfillment platform that powers direct delivery for any business.

Returns for same-day delivery purchases, purchases made with our “Buy & Pickup” online feature, purchases made on on a delivery provider's app and online services purchases may only be made in stores. Prescription medication items and special orders cannot be returned in our stores.

"Our expanded partnership with DoorDash makes Petco's differentiated assortment of health and wellness products accessible to even more pet parents across the country," said Darren MacDonald , Chief Customer Officer at Petco.

Some orders on DoorDash must be returned to the Merchant if the customer is unavailable during the original delivery attempt. Q: What If the Customer is Unavailable upon drop off? A: Please go through the Customer Unavailable flow in your app. Once the timer is complete, you will see instructions on what to do next.

For eligible orders, DoorDash can provide refunds for fees, tips and even the original order value. Successful refunds will be applied to your next invoice. Where do I go to request a refund? Locate the Orders tab using the left navigation, then select History to look at completed/canceled orders.

I think that DoorDash has both good and bad attributes. I think that the opportunities that DoorDash opens are extremely beneficial. Overall, I do not see the point in spending three times the amount on my food. The service is an innovative idea if you are sick, so you do not risk the chance of spreading COVID-19.

The overwhelming majority of deliveries – more than 99.99% – are completed without any safety-related incident at all. We're proud of the fact that for so many Dashers, especially women, safety is a key reason why DoorDash is their platform of choice.

If the order must be returned, then an automatic return order will be generated for you at the end of the Customer Unavailable timer. Failure to return the merchandise of return eligible orders could result in deactivation.

Your eligibility for a refund or credits may depend on the status of the order (e.g., whether the merchant has confirmed the order, whether a Dasher has been assigned). Decisions to provide any refunds or credits are in DoorDash's sole discretion and are subject to the DoorDash Consumer Terms & Conditions.

We cannot grant all refund requests. For denied requests, our data shows DoorDash may not have been at fault. If you feel this is incorrect, follow the link to create a support case to dispute the refund decision.

If you request a refund from DoorDash, the company will refund the entire amount you paid, including any tips you added. Yes, by default, the driver will still receive their payout. Also, in most cases, the restaurant still gets paid IF the food was handed to the driver.

The use of DoorDash spiked when the COVID-19 pandemic first started. People used the delivery service to get food because they were not allowed to leave their houses. DoorDash also opened new opportunities for people to work during these demanding times.