Yes - through our 100-Day Guarantee. If you are dissatisfied in any way with a complete pair of glasses purchase, it may be returned to Visionworks within 100 days of original purchase date.

While Visionworks does customers to bring in their used frames, the retailer will look at your frames to make sure they are still in good shape. Suppose your frames are always free of scratches, dents, and any other impurities.

Our 100-Day Guarantee promises that if you are dissatisfied in any way with your glasses purchase, you can return it within 100 days of the original purchase date. We will either fix or exchange the original pair with another pair of glasses with frames and lenses of your choice that are of equal or lesser value.

Some optical stores and online sellers guarantee your satisfaction with your eyeglasses - even if you simply don't like them - by offering a refund or a store credit for the amount you paid for them. If so, you usually must return the glasses within a specified period of time (for example, within 30 days of purchase).

Resist the urge to switch to an older pair during the adaptation period. We understand that you may feel more comfortable wearing the old prescription, but wearing the old glasses will not give you a chance to adjust to the new pair. Even switching back and forth from old to new can prolong the adaptation period.

Customer Satisfaction Guarantee If you're not completely satisfied with your purchase, simply bring it back to a store and we'll gladly return or exchange it within 30 days* of purchase.

Contact lenses should have been purchased at Eye Concepts, and returned with at least 1 year expiry. Contact lenses cannot be exchanged or refunded if the package has been broken. FOR SUNGLASSES/OPTICAL FRAMES: We offer free exchange and refund within 14 days from date of purchase.

If you are unhappy in any way, the statutory points to speak to the optician and explain your concerns. Most opticians will work with you to resolve matters once they understand why you are dissatisfied.

Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. They will be replaced or your money will be refunded. The prescription is clearly wrong, due to a mistake in how your eyes were measured or the in how the lenses were made.

Most eye doctors recommend you replace your glasses every two to three years while also scheduling a yearly annual check-up to ensure your prescription is working as intended and no changes are needed.

Optometrists recommend updating to new glasses every one to three years as needed. However, various factors might suggest it is time to change our old prescription for new ones. Wearing old prescriptions with the belief they are still functional for eyesight is a common misconception.

A refund policy, also known as a return policy, is a document that informs your customers about how your company deals with refunds or returns of the products you're selling. A company's policy on refunds or returns is completely discretional, meaning there is no legal obligation to offer refunds or returns.