The process of buying a Resale-ticket is exactly the same as when you buy a regular ticket. Ticketmaster verifies each ticket when the ticket changes owner so that you can be sure that you get a valid ticket and that you get access to the seat that is on the ticket.

Ticketmaster is the safest and most secure marketplace to buy tickets to events. However, there are scammers out there sharing fake information about Ticketmaster. When looking for contact information for Ticketmaster, always make sure you're getting this info from Ticketmaster's official website.

So, is Viagogo legit? The answer is both yes and no. Yes, it's a legitimate ticket marketplace with a massive selection of events and secure transactions. But no, it's not without its flaws, including steep service fees, ticket scalping issues, and less-than-stellar customer service.

Shop securely and check their credentials. Another simple way to protect your purchase is to check that the seller in question is a member of the National Association of Ticket Brokers (NATB), a partner of the Better Business Bureau that works to ensure safe, ethical ticket buying and selling.

Avoid getting scammed - here's how

1. How do ticket scams work? Scammers con buyers in several ways.
2. How do you buy a ticket and not get scammed?
3. Confirm the website. As in all cases of digital life, never click through to a website from emails, texts or online ads.
4. Verify the seller.
5. Spot fake tickets.
6. Use a credit card.

All tickets are 100% verified by Ticketmaster – no fraud and no counterfeits. Even tickets that are transferred to a friend or resold to another fan on the Ticketmaster Verified Resale ticket market are reissued in the buyer's name.

Do:

1. Buy tickets at the venue box office.
2. Buy tickets from authorized brokers and third party sellers, with verified contact information.
3. Verify that the seller has a real physical addresses and phone numbers.
4. Check the actual web address of the resale ticket seller.
5. Search for negative reviews about the seller.

If the Event Organizer has approved refunds, you'll see a Request Refund button in your online account. After you've submitted your refund request and the funds are received from the Event Organizer, your refund will be processed to the original method of payment used when you purchased the tickets.

If you've purchased tickets from Viagogo and are worried that they might be fake, here are some steps you can take to check their validity: Review the seller's information: Check the seller's rating and reviews on Viagogo. If the seller has a high rating with positive feedback, it may indicate that they are reputable.

So although Viagogo is a legitimate platform, the mixed reviews indicate that it does need a lot of improvement to be considered a reliable website. Some stated that they had bought and sold tickets on the site with no issues.

Unfortunately, there is no way to guarantee a ticket is authentic unless you purchase it from a legitimate source. If you're purchasing tickets from an individual, ask if they can provide the original receipt from a verified seller and see if you can dig up any information or reviews online that may indicate a scam.

For physical tickets, check the spelling, date, website link, and quality of the ticket. On closer inspection, real tickets will never include spelling errors. Genuine tickets are also printed on the front and back of high-quality paper stock.

If you purchased tickets through Ticketmaster online, they will be displayed inside your Ticketmaster account. Sign in to your account, then go to “My Events.” Click on the event to view your tickets. If they're there, then they're real. Contact Ticketmaster to verify your tickets.

Why are some resale tickets listed at a higher price? Some fans sell tickets with higher face values than a standard ticket, such as VIP or Platinum tickets, so the resale price will reflect the different cost. Fans can't resell a ticket for more than they originally paid on our Ticket Exchange.

Verify the seller Buy from authorized brokers and third-party sellers. You can check to see if the broker is legit by asking the venue which sellers are authorized to sell for them or check to see if they're a member of the National Association of Ticket Brokers.

1. CANCELLED EVENTS. If the event for which you bought ticket(s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit.