Comcast is a global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide.

Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of Comcast Corporation used to market consumer cable television, internet, telephone, and wireless services provided by the company.

Comcast announced a new multi-gigabit broadband strategy today, with faster download and upload speeds launching in several markets, with accompanying gigabit-capable Wi-Fi service. Comcast calls this the nation's largest multi-gigabit network expansion, with 50 million homes being targeted by the end of 2025.

Comcast was founded in 1963 by Ralph J. Roberts, Daniel Aaron, and Julian A. Brodsky as a small cable system in Tupelo, Mississippi. In 1969 the company moved to Philadelphia and was renamed Comcast Corporation.

Comcast is tapping into artificial intelligence (AI) and machine learning (ML) to gain valuable insights across its networks, and to provide a better customer experience.

Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity. Comcast, being the parent company, owns Xfinity, which serves as its brand providing TV, internet, and home phone services to consumers.

1996 1996. Comcast launches its first broadband product: Comcast@Home high-speed cable modem service debuts in Baltimore, MD and Sarasota, FL markets in December.

Over the past few years Comcast has made numerous attempts to improve its customer service. It has made some progress, making it easier to know when a service technician will arrive, but it has done nothing to become more transparent in its billing practices.

Email provides space for the customer to go into detail. It also gives the business time to research customer support issues. Email can be a great tool to familiarise the customer with a wider array of products and services. Live chat: 42% of customers use online chat or live support to get in touch with businesses.

Because Xfinity uses a wired network, it is significantly more reliable than 5G home internet.

Xfinity's network mostly delivers cable internet, which gives you good download speeds with slower upload speeds. Xfinity also offers a fiber connections for it's 6,000 Mbps plan that's available in some locations, but the availability is extremely limited.

Xfinity Internet subscribers (excluding Xfinity Prepaid Internet) can access our wireless network through one of our many Xfinity WiFi Hotspots. Xfinity Mobile customers can also access our wireless network on their mobile devices.

Comcast is boosting internet speeds for more than 20 million of its Xfinity broadband customers, doubling the download rate on one of its lower tier plans and increasing the speed by 33% on two others. All told, it is bumping up speeds on five service tiers across its territories.

Comcast is the second largest broadcasting and cable television company in the world by revenue, and is America's largest home Internet service provider.

Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business.

9 essential customer support tools to power your business

1. Help desk ticketing system.
2. Knowledge base software.
3. Live chat software.
4. Social listening and monitoring tool.
5. Customer feedback survey tool.
6. Internal communication software.
7. Project management tool.
8. Reporting dashboard.